Retention automation · Shopify + Klaviyo

Most first-time buyers never come back. Orbit brings them back.

Orbit watches the gap between order one and order two, then runs the win-back, reorder, and post-purchase flows that pull customers back — automatically, across email and SMS. The output of a $5–10k/month retention agency, as software.

Start your free retention audit See how it works
Connects to Shopify + Klaviyo · Live in an afternoon · Reported in recovered revenue
Without retention

Nearly 7 in 10 never come back.

Every customer you paid to acquire is in orbit for a moment. Lose your hold and they fall away. That drop is churn — the most expensive leak in your business, and the one most stores never fix.

Scroll
With Orbit

Orbit catches them before they fall.

It watches the customers slipping away between the first and second order — and acts inside the window where half of all reorders happen. No retainer, no waiting on an account manager, no flows left half-built.

01 / CONNECT

Plug in your store

Plug in Shopify and Klaviyo in a few clicks — no export, no migration, no dev time. Orbit reads your order history and starts mapping who's at risk.

02 / DETECT

Find who's drifting

Orbit spots the customers slipping out of orbit: first-timers who never reordered, repeat buyers going quiet, replenishment windows about to lapse.

03 / RECOVER

Bring them back

It launches the right flow at the right moment — reorder nudge, win-back offer, post-purchase sequence — across email and SMS, then keeps tuning what works.

Inside Orbit

You watch the revenue come back — in dollars, not opens.

One dashboard, in plain numbers. See what each flow recovered, which customers it pulled back, and where the next order is coming from. No screenshots of open rates, no slide deck at the end of the month.

Orbit dashboard showing recovered revenue of $48,210, a rising repeat-purchase rate chart, and live win-back and reorder flows recovering $12,400 and $9,180.
A win-back text message Orbit sent to a lapsed customer, offering 15% off their next order.
The dashboard reports recovered revenue; the flows do the work — email and SMS, sent automatically.
The honest comparison

Same outcome as the agency. None of the retainer.

The agency retainer

  • $5,000–$10,000 a month, every month
  • 2–4 weeks before a single flow ships
  • One client in a queue; changes wait on their roadmap
  • Results buried in a monthly slide deck

Orbit

  • Flat software pricing — a fraction of one retainer
  • Live in an afternoon, flows running the same day
  • Flows adjust on your data continuously, not on a billing cycle
  • Revenue recovered, shown in your dashboard in real time
Why the second order matters more than the first

Retention is the cheapest growth you're not using.

~70%
of first-time buyers most stores never see again. The single biggest leak in DTC.
Repeat-purchase benchmarks, Mobiloud 2026
76%
of customers who do reorder buy again within 90 days — half within 30. Miss the window and you pay to re-acquire them.
BS&Co, study of 156,000+ customers, 2026
+67%
more spent by returning customers than first-timers. Retention isn't defense — it's your highest-margin revenue.
Bain & Company
5–25×
costlier to win a new customer than to keep one. A 5% lift in retention can raise profit 25–95%.
Harvard Business Review / Bain, 2014
From the stores using it

Founders stopped quoting agencies for this.

★★★★★

"We were quoting agencies $7k a month for exactly this. Orbit was live before the first sales call would've ended."

Grace LimGrace LimFounder, Wend Skincare
★★★★★

"Our 30-day reorder rate went from embarrassing to something I'll actually put on a slide. It just runs in the background."

Daniel OseiDaniel OseiHead of Retention, Northbound Supply
★★★★★

"I'm not a Klaviyo person and I never will be. Orbit is the reason I don't have to be."

Priya RamanPriya RamanOwner, Little Lantern Coffee

Keep the customers you already paid for.

You spent real money getting these people to buy once. Orbit makes sure that wasn't the last time. The audit is free, takes minutes, and shows you the number before you decide anything.

Start your free retention audit